What is site Maintenance?
Just like your computer, website’s get the same amount, if not more, of software and security releases to keep them secure and up to date. The digital world is always changing and your visitors are getting new devices every year. So we do all of the required behind the scenes work to always make sure your website is working perfectly on these new devices and minimize the chance of getting hacked.
Why does my site need regular maintenance?
By having a dedicated team to constantly maintain and manage your website, you minimize your chance of getting hacked and can always ensure that your site is working properly when potential leads visit it.
Can I do website maintenance changes myself?
That depends on your current setup, which we can talk about on the phone. If your website is using a content management system such as WordPress, then we can help you make changes yourself.
What is covered with your website maintenance services?
We do a lot for each of our maintenance clients each month. This typically includes 30-50 software/plugin upgrades, content changes, phone/email support and many other great work that makes it a worry-free and hands-off experience for you.
Are there website maintenance changes that you cannot do?
Yes, sometimes we cannot make change requests due to the way your website was originally built, restrictions from your previous website provider or other reasons which we can talk about during your initial consultation.
How long does it take to complete my website change requests?
Depending on what you send to us to change, it could take anywhere from a few hours to a few days. If you submit a change request in the morning, 99% of requests will be completed by the end of business that day.
Is there a contract and how is payment handled?
While there is no long-term contract, we do ask our clients to commit to at least a 6 month term with us so that we can establish the best relationship and value together. If for whatever reason you are not satisfied with working with us, we are fair and can discuss cancelling before the end of the term.
Payment is handled with automatic credit card billing once per month on the day you sign up each month. We also accept automatic E-Checks or Mailed Checks if received at least 10 days before your renewal.
Can I have multiple sites with a single plan?
No, you’ll need a seperate plan for each website you request for us to manage/maintain. If you have more than one website, we can discuss bulk discounts and packages if desired.
Can I upgrade/downgrade my website maintenance plan at any time?
Absolutely! Our services are billed monthly, so you’re certainly free to upgrade or downgrade your plan at anytime during your service period. If you require more work in the summer time due to your business type than you do in the winter, then we can change our level of service accordingly.
Is website maintenance billed in one-hour blocks?
No, we bill in 15 minute increments. Unused hours will not be carried forward to the next month.
How can I start with my website maintenance service?
Tell us what you need updated and we will take care it for you. A project manager will keep you up-to-date, it’s really that easy. Once completed, we will let you know so that you can review the changes and be sure everything is done to your satisfaction. That’s all there is to it! We take care of everything so you can focus on what matters most. More info can be located at
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